These terms are an agreement between you and Madandaaz ("Madandaaz", "we", "us"). They apply when you use https://www.madandaaz.com, create an account, start a free trial or buy a licence for any of our desktop applications: ClassHive, LodgeOS, CareOS and DistributorOS (the "Software"). By doing any of these you accept these terms on behalf of yourself and the business or institution you represent.
1. Your account and organisation
- You must give accurate details when you register or check out, including your business name, GSTIN and billing address where applicable.
- Licences belong to an organisation (your business, institute, hotel, hospital or firm). The owner and admins of an organisation can buy, renew and manage its licences and invite team members. You are responsible for the people you invite.
- Keep your password and licence keys confidential. Tell us immediately at support@madandaaz.com if you think they have been misused.
2. Free trials
Most of our Software can be tried free for a limited period, started from inside the application. One trial is available per product for each organisation, email address and computer. A trial ends automatically; nothing is charged and no card is needed. We may change or withdraw trials at any time.
3. Your licence
When you pay for a plan we grant your organisation a non-exclusive, non-transferable licence to install and use the Software for its own internal business purposes, on up to the number of computers stated in the plan, for the period you have paid for (or without time limit for a lifetime plan). You are buying the right to use the Software, not the Software itself. All intellectual property in the Software, its updates and documentation remains ours.
You must not:
- share a licence key with anyone outside your organisation, or use one licence on more computers than your plan allows;
- copy, modify, decompile or reverse-engineer the Software, or bypass, disable or interfere with its licence checks;
- resell, rent, sublicense or offer the Software as a service to third parties;
- use the Software for anything unlawful, including storing data you have no right to hold.
4. Prices, payment and GST
- Prices are in Indian rupees and shown on our website. Unless stated as inclusive, Goods and Services Tax (GST) is added at checkout at the applicable rate. A GST tax invoice is issued for every payment and is available in your account.
- Payments are processed by Razorpay Software Private Limited. By paying you also accept Razorpay's terms. We never receive or store your full card number, UPI PIN or banking password.
- We may change prices for future purchases and renewals. A price change never affects a period you have already paid for, and we will tell you before an auto-renewal is charged at a new price.
5. Renewals and auto-renew
Monthly and yearly plans end on the date shown in your account. We send reminder emails before that date. If you renew while a period is still running, the new period starts when the current one ends.
If you choose auto-renew, you authorise us to charge the same plan at the start of each period through a UPI AutoPay or card e-mandate registered with Razorpay, in line with Reserve Bank of India rules on recurring payments. You can turn auto-renew off at any time from your account; the licence then keeps working until the end of the period already paid for. Refunds are covered by our refund and cancellation policy.
6. Licence checks and offline use
The Software contacts our servers to activate, and then periodically to check that the licence is still valid. Between check-ins it works fully offline for the period shown on the product page. If a check-in is overdue, or the licence has expired, been suspended or been revoked, the Software locks until the issue is resolved. Locking never deletes your data. The information sent during these checks is described in our privacy policy.
7. Your data
Business records you enter into the Software (students, guests, patients, dealers, invoices and so on) are stored on your own computers. You own that data and you are responsible for it, including keeping backups, securing the computers it is stored on, and complying with laws that apply to it, such as medical-record, guest-registration and tax-record requirements. We do not have access to it unless you choose to send it to us for support.
8. Updates and support
While your licence is active you can download and install updates at no extra cost. We provide support by email and WhatsApp on working days. We may improve, change or retire features over time; we will not remove a core feature you have paid for during your current period without offering a fair alternative or a pro-rata refund.
9. Suspension and termination
We may suspend or revoke a licence if a payment is reversed or charged back, if you breach these terms (in particular section 3), or if required by law. Where reasonable we will warn you first and give you a chance to fix the problem. You may stop using the Software at any time.
10. Warranty
We build and test the Software carefully and will fix reproducible defects within a reasonable time. Apart from that, the Software is provided "as is". Reports, tax calculations and other outputs are aids to your work: you remain responsible for checking GST returns, statutory filings, clinical decisions and other professional judgements before relying on them.
11. Limitation of liability
To the extent permitted by law, we are not liable for indirect or consequential losses such as lost profits, lost data or business interruption. Our total liability for any claim relating to the Software or these terms is limited to the amount you paid us for the affected licence in the twelve months before the claim arose.
12. Governing law and disputes
These terms are governed by the laws of India. Please write to us first so we can try to resolve any concern quickly and informally. If a dispute cannot be resolved, the courts at the place of our registered office have exclusive jurisdiction.
13. Changes to these terms
We may update these terms from time to time. The date at the top shows the latest version. If a change materially affects your rights, we will email the account owner before it takes effect.
14. Contact
Madandaaz
Email: support@madandaaz.com