This policy applies to licences for ClassHive, LodgeOS, CareOS and DistributorOS bought from Madandaaz on https://www.madandaaz.com.
1. Try before you buy
Our Software comes with a free trial that unlocks every module, so you can use it with your own data before paying. Because of this, payments are generally not refundable once a licence has been issued, except in the cases below.
2. When we give a full refund
- Duplicate payment: you were charged more than once for the same order.
- Licence not delivered: your payment was successful but no licence was issued, and we could not fix it within three working days of you contacting us.
- Software does not work: within 7 days of your first purchase of a product, you report a defect that stops the Software from working on a supported Windows computer, and we are unable to fix it or offer a workaround within a reasonable time.
- Renewal after cancelling: an auto-renewal was charged even though you had turned off auto-renew before the renewal date.
When a refund is approved, the licence or the extra period bought with that payment is withdrawn.
3. What we do not refund
- a change of mind after the licence has been issued;
- unused time remaining in a monthly or yearly period, or unused computers on a multi-PC plan;
- an auto-renewal that was not cancelled before the renewal date, unless you contact us within 48 hours of the charge and the renewed licence has not been used since;
- licences suspended or revoked for breaking our terms of service.
4. Cancelling auto-renew
One-time purchases do not renew, so there is nothing to cancel. If you chose auto-renew (UPI AutoPay or card mandate):
- Sign in, open My account, choose the licence and click Turn off auto-renew. You can also cancel the mandate from your UPI app or bank.
- Cancel at least 24 hours before the renewal date to make sure the next charge is not taken.
- Your licence keeps working until the end of the period you have already paid for. You can renew manually at any time.
5. How to ask for a refund
Email support@madandaaz.com from the email address on your account, with your invoice number and the reason for the request. We reply within two working days.
6. How long refunds take
Approved refunds are issued through Razorpay to the original payment method within 5–7 working days. Your bank or card issuer may take a few more days to show the credit. UPI refunds usually arrive faster.
7. Failed payments
If money left your account but the payment shows as failed, no licence is issued and Razorpay or your bank returns the amount automatically, normally within 5–7 working days. If it has not arrived after that, write to us with the payment reference and we will follow it up.